Daylight *******

On Black Friday I did an online purchase of a BATHU X SOMIZI -PLANTINUM , size 7 Female And delivery was made on the 27/11/23 with a wrong order and size - I received BATHU X SOMIZI - BLACK PLANTINUM, size 6 Immediately tried to use the EXCHANGE AND RETURNS OPTION which doesn’t work , then I opted to send them an email on BATHU CUSTOMER CARE . Where I was advised that I needed to pay a collection fee of a R100, Which I really feel it’s unfair, cause it’s their mistake not mine And also had no decency to apologise And now they are ignoring my emails