Bathu Giyani

I bought Sneakers for my wife and kid at Bathu Giyani on 22 August 2021 @09:24 receipt #***. My baby girl only worn out her new shoes last week Saturday on 28 August 2021 and we realised that there was factory fault on the shoes. On Monday we called the number on the receipt and they took our details and alert Giyani Branch about our complain. The branch Manager in Giyani called my wife and advised her to visit the branch for exchange of the shoes and they both agreed to do the exchange on Sunday, I traveled over 208km from Tzaneen to Giyani as per our appointment only to find that the manager was on day off. After all the guy has got a nerve to tell us that he's doing us a favour and therefore we should comeback whenever he's available to resolve our complain. Am very disappointed with their way of dealing with dissatisfied customers because we couldn't have traveled this far for this nonsense, the fact that he's the one who promised us an exchange and agreed to our appointment it makes it worse for upcoming business like Bathu and the assistant manager couldn't assist us and I asked myself why is he there.