Bathu - a new low on customer service in SA

I can't believe I am writing this but what a horrible service experience by a company I was looking up to and ready to make my first purchase. Firstly the WhatsApp line is useless, I don't understand why they have it. I have a good 2 days of automatic responses while waiting for a consultant. Secondly, after bypassing that WhatsApp line and going to get the info I wanted in the store I did my purchase through PayJustNow on the 9 May. A day or 2 later I got a shipping number email and called to fix the address. Lo and behold, today the 1st of June I sent a follow up on the order only to get told it is apparently out of stock. Since when I asked, the answer "No it seems online it shows as available but physically we don't have it." They can't tell me since when?! Was it as I paid and you said it will be shipped? What was the shipping conformation if the stock was already sold out, so you ****?! Which is it? I am so bitterly disappointed in the service and especially the indifference of the person who was 'helping' with my request. Wow!