Bad customer service

I’m extremely disappointed with my recent experience with Ubato. On 29 November 2024, I ordered a pair of sneakers through their platform. I received a notification confirming that my order was received, but since then, there has been no communication whatsoever about the status of my purchase.

According to their app, delivery takes around five working days, but it has now been much longer, and I still haven’t received my order. When I called their customer service, I was told that I’d receive my order on Friday—but Friday came and went, and still no delivery even now the 20th of December.

The most frustrating part is the complete lack of communication. I’ve had to chase them down for updates, and even then, their responses are vague and unreliable. after repeated calls and ups and downs, they said they would make sure I got it two days ago (18 Dec) and now it’s way past that. As a customer, I feel ignored and disrespected.

I’m sharing this publicly because I want others to be aware of this poor service. I trusted Ubato, and they’ve let me down. This kind of service is unacceptable, and customers deserve better.

Has anyone else had a similar experience? Let’s hold them accountable!