Quick to take money - not the same for refunds!

On 9/07 i bought an item at BB in Alberton for R4795. I have not collected the item as they had to source the stock. The following morning I went back to exchange the item as the one would not fit. They didnt have anything else. Mimi (super nice) asked I must look at their website to see if there is anything else I like before she refunds me. I left, looked at the page as she asked but still nothing. I went back again for the refund (this is all still friday - no goods collected either) Long story short - they didnt not want to give me a refund to my card (manager left with cash), said the speedpoint cant do it, when i proved Damian worng he said he will be fired. Mimi phoned HO and said I must complete documents they will do the transfer immediately and clear it. It is Tuesday and i still haven't received my money. I find it disgusting that they will tell the sales staff to tell me what I want to hear to get me out of the store also that they will take money very quickly but wont give it back the same. Its against CPA what they are doing, I had no goods and was entitled to my money. Its outrages that they do this. Completely. its not about the amount either its principal.