Bathroom Bizarre Edenvale - What an amazing experience

Bathroom Bizarre Edenvale

One of the best customer service I have ever received from a company in South Africa. Well lets put it this way, if it was not for Dineo - customer consultant, this branch would not be the way it is. If I could give this consultant more than five stars I would.

My husband and I spent one Saturday driving and shopping around to various companies for three full bathroom supplies. We were looking at prices, quality, styles etc. My last stop was Bathroom Bizarre which was our first time and by sheer luck we were at another company and say the bath special sign... Good outside avdvertising.

We were greeted by such a friendly security guard that sprayed some hand sanitiser onto our hands and said "Welcome". We started looking around and felt very over whelmed because of the amount of products and choices there were but all of a sudden like a bathroom angel, Dineo was there. She asked if she could assist and it was game on. We were like children in a candy store, choosing items, cancelling items, Dineo showing us better options etc. Wow, after maybe an hour and backwards and forwards with our decisions, Dineo went to put everything together and give us a quote. She had not written anything down, no hand held device... nothing, she remembered everything in her head. I said to my husband, "oh boy this is going to be a mess". So we waited and four pages later of items, Dineo went through the quote with us. IT WAS PERFECT, sorry come again, IT WAS PERFECT. The bathroom guru has done her work.

So off we went and couple of hours later after accepting the quote, we did an EFT. From payment to delivery of our items, Dineo kept us notified, explained stock changes ( shower doors being delivered by another branch) etc. Delivery was smooth and still Dineo phoned to ask if everything was good, no issues etc.

Thank you Dineo for making our bathroom journey a great one. We will definately be back for all the bathroom accessories as soon as all the bathrooms are done. Keep up your positive vibe and outstanding customer service.

ps. We will post pictures of final bathrooms once done.