Bataung ********* business practice

---------- Forwarded message --------- From: sello magoro <***> Date: Tue, 13 Aug 2019, 12:16 PM Subject: Lodge a complaint against Bataung Memorials To: <***>

Good Day.

I would like to log a complaint against the above mentioned company.

Background:

We bought 5 tombstones from Bataung for the value around R50 000, we have been paying them since early 2018 and we finished paying around June this year.

We had an agreement that the tombstones will be transported and installed in the long weekend of August the 10. Of which by Tuesday 06 Aug we arranged for viewing at their Benoni warehouse and when we got there the tombstones were not done which I got worried but the lady who was communicating with us from the office assured me that by Friday the 9th Aug the truck will leave for limpopo in the afternoon.

Later on that night I got a call from her, telling me the truck can't leave on that weekend because of some technicalities of which I then requested them to outsource or provide an alternative since we cannot move the dates at such short notice, still they were not forthcoming.

Then as an alternative my uncle requested that he can take few days off and wait for them to arrive on a Monday, then I arranged for my aunt to take my car a with my cousin and drive to limpopo to meet with them.

Since from yesterday I have been waiting for them to let me know when will the truck leave and what time it will arrive that side, for the longest time I have been following up with them with no response or if they do they tell me they will get back to me which they never did.

This morning I called in the lady who works at the warehouse for an update and she told me that she will get details from the driver and revert back and she never did again.

Fortunately my aunt had the truck owner's numbers and when I called him today around 9am he told me the truck will leave today at about an hours time, I gave then until 12h00 today and I called him back and again he tells me the truck hasn't arrived and will update me when it leaves.

When I called in their office I spoke with a lady at the branch office and I asked her how can we resolve this and she said the truck is owner problem and there is nothing she can do, when I asked her if they have a complaints department where I can raise this and she responded that they don't have one.

At the end of our call I told her that I have more options but to report this to the ombudsman and also take it up with my lawyers and her response was just "OK"

Please can you take up this with them as I have not been able to succeed and I feel that their treatment to me as a customer has been nothing but false with lies and *************.