Bad service from Bataung Tombstone - Soweto branch

I am very unhappy and angry at the very same time. We have paid Batuang in full about 2 and half years ago and even today 15 Oct 2019 the tombstone is not been put on, I have been dealing with Modiagi from Soweto branch and now she not answering my messages when I ask her. The Batuang customers service is terrible, they will keep on telling you about their factory's fault. They took the old tombstone to be re-fix because we where burying my niece with her husband. They lost all the info we gave them when we were burying my niece then we started another file and we gave them all the information they required for the second time. I have been promised lies by Moadige saying it will take 6 weeks and it goes on and on and even today is 2 & half years, the stone is not done. This an unacceptable to be treated like this and we have lost our loved ones and the treatment we got from Bataung it pains us even more. I can even send the pictures of what they have done at the graveside, its terrible