Service Excellence

So my car was in an accident and my insurer sent it to a glorified chop shop called Island Panelbeaters in Brackenfell. After 3 months I get my car back and I wasnt very impressed. Sent my complaints to my insurer and told them Island Panelbeaters never ever touches my car even if it was a pile of ****. Well they sent it to Basson's and I was impressed at our first encounter. Tersias the manager told me we all make mistakes but what matters is how we fix it. He even went as far as to apologise not only for the **** job Island did but somma also apologised on behalf of my insurer. Got my car back after just 2 weeks and very happy. Reali impressed with your workmanship. Michael, Tersias, Franko and the rest of the team big thumbs up on a job well done.