Poor service

Hi

I just want to bring it to the attention of management that i am highly disappointed with the service between Basil Manning and Takealot. Unfortunately Takealot was the only route i could go to purchase a product that your store had and advertised on the Takealot site due to having a Takealot Gift Voucher and had to make peace that i would pay more for the same item. However that was not the problem. It was when i ordered the item and the lead time was 7-10 working days for shipment. Low and behold day 6 i get a message to say the item is out of stock. However i was told that your store did send the item and there was some issue with a barcode and it was not accepted by Takealot. In the meantime nobody is bothered by this because why should they be, its just a customer waiting on his item. Then i get told the item is out of stock, then you source the item from another store and put the ad back on the Takealot website and the price miraculously increased and the response from your staff was , well that is the new price and we can't honour the previous price although the item i ordered is at the takealot warehouse and was rejected because of paperwork which nobody was bothered about because it only affects the customer. So i must pay more for the same item which technically was not out of stock. This is great service for a 1st time customer buying via Takealot from Basil Manning. Well done, you probably don't need the sales. I hope this will reach someone who can do something about this in the future. I will never recommend anyone to buy directly from you or via Takealot something that you advertise as the blame was pushed from your store to Takealot and they pushed the blame back on you. So nobody wants to take ownership.