Pathetic , disgraceful and unprofessional.

Pathetic , disgraceful and unprofessional.

These words would still be an understatement when describing my experience at your dealership branch and the below events.

Short summary : Arrived at your branch for annual service. Quoted R3700 for the service. Cash payment preferable as “card system is offline”. Upon checking with the Durban Ford branch , our usual service providers, we were told the service required is free of charge. After a 2 minute check on your system, this was validated. Wouldn’t take a genius to figure out that above is a ********** scheme. Assuming that being respectful and polite makes me appear as a potential target. This infuriates me above all. This standard of customer service is one we do not expect from a Global brand such as Ford. I am bringing this to your attention to prevent recurrence of this happening to others.

Brgds,CR