Worst service received from FORD ever

Received such poor service from the dealership. booked the vehicle in for a service and when collected the vehicle my windscreen was cracked and has a big chip on it. When i enquired about the damages service advisor was shocked and they investigated and it was found that there was no crack on the windscreen when i booked it in.

They then said I must claim from my insurance and they are willing to cover the excess, when I informed them that I do not want to effect my loss ratio with my insurer the dealer principle Gary Mancer just said you signed the booking in which indemnifies them for damages loss and fire so they will not be replacing the windscreen.