Worst service.

I made a purchase on the 22nd of February 2026 then it was delivered on the 24th of February. I then logged a return on the very same day of the delivery. The following day a recieved a message that my return will be collected on the 25th of February but no collection was made, again I received two messages on the 26th & 27th but the parcel was not collected. Then on Monday the 2nd March 2026 I tried to log anothe return but I was told that I cannot log a return. Meaning they now don’t want to collect my return yet I paid them. Their courier partner is doing a very bad job in collections department. I want my money back. They are very useless when it comes to making collections.