Worst possible online experience!

I ordered a vacuum cleaner that was advertised on special on 13 December. Because I live remotely I opted for collecting at my @home store. I was leaving on 20 December for holiday. By the 19th the product was not yet at the store. The helpful lady offered that she would keep it for the 2 weeks I was away. On return I phoned the store. A lot of confusion later I was told that it was collected by the Bash courier due to me not collecting it within 5 days! My biggest issue however was that there was no communication via email that you would usually get when ordering from an online store. No emails regarding the product delivered to the store or a reminder to collect. If so I could have asked someone to pick it up. Now the product has gone to the warehouse, I cannot have it resent and it is no longer available on the online store. Even if it was, I do not think I would order it anyway. Nothing ever again! When I spoke to a "consultant" and complained I was told that there was no communication because there was no details on my profile. You cannot order if you do not enter your email address! This business does not even deserve one star. And the fact that they do not even respond to their reviews says it all. Go learn what e-commerce is really about Bash online! You are letting your suppliers down!