Worst Experience with Bash Online

Placed an order on the 23rd Nov 2023 to be delivered within 3 - 5 working days. Received the one order and the second was nowhere to be found. Tracked the parcel with their courier partner RAM and realized that it had been delivered to Isando incorrectly and it was on it it's way to Durban even though I asked for delivery in JHB (Mall of the South). 7 business days later from order I then get an SMS stating that the order is ready for collection at Mall of the South and go only to find that my order is nowhere to be found and when I escalated I am told that someone must of stole it as on their systems it confirms that it was delivered - how is that my problem as the customer that you promised to deliver to within 3-5 working days has not received their order, then you tell me that you are going to give me a 20% discount on the same platform that messed up and when I ask for my refund you tell me of 1- 10 working days - so my kid must also be inconvenienced because of your stuff ups. I have learnt and will never ever use your platform, you are all worried about pushing sales numbers and have no care of the service after your customers place an order - you have been my worst customer experience to date!