Worst Company to deal with, no delivery and selling out of stock Products.

We ordered a Delonghi Magnifica Plus coffee online on the 28th November 2024 during the Black Friday special. We paid and the money was immediately deducted from my credit card. Delivery was meant to be within 3 - 5 days. Needless to say this did not happen. We started tracking the delivery with RAM couriers and was told that they had been to Bash to collect the parcel 3 times but every time the package was not ready for pickup. We tried contacting BASH but there is no contact number to contact them, you have to contact them via email. After we send them several emails we were told that they would escalate the matter to management. We again contacted them via the help setting on the website the next day, this time we were told that they were still waiting on a reply from management. After another day gone by without any contact from Bash we again contacted them via the Help setting on the website. This time we demanded to get an answer as to what is going on. After about 20mins we were informed that unfortunately they will be refunding our money since they do not have stock. We made it clear that we did not want a refund but the product that we purchased during the special and that it would now incur an aditional R3000 cost if we had to go and buy it elsewhere, since all the Black Friday specials had long expired. We could have bought the item from Kloppers at exactly the same price during the Black Friday Special. We were contacted by a customer support team leader and told that there was no stock available for our order and that the money would be repaid to us, but unfortunately it takes 7 working days for the money to reflect back in our account. We were absolutely furious with the absolute shocking service we had received from Bash. My husband immediatley decided to check if Bash was telling the truth and went online to check if Bash was still selling the "Out of Stock" Delonghi coffe machine. It was still advertised for sale but at an increased price of R3000, he then send an email to Bash customer care to confirm the availability. They confirmed via email that the item was in stock but will take 3 - 5 days for delivery. He then even contacted the @Home store in Umhlanga rocks who confirmed that they do have 2 in stock and ready for purchase. How is it possible that such a Big retail store is trying to run away from their concluded sales agreement only to make an additional R3000...??? We will definitly not recommend anyone trusting their money with Bash, they definitely do not deliver on their promises and lie from the beginning to the end. It is now 4 days after we were told that we will get our money back and we are still waiting...!!!! In the meantime we received emails from them enquiring about our satisfaction with our purchase and the service received from Bash....!!??? What product and what service...???? You are the most deceiving and ************* company I have ever dealt with.