URGENT Complaint - Defective Product & Terrible Service - Order ***

URGENT Complaint - Defective Product & Terrible Service - Order ***

I am writing this review to formally complain about my terrible experience with Bash and Amplify.

Order Number: *** Product: Amplify Stellar Series Bluetooth Headsets

I received defective headsets. The power button and volume-down button do NOT work at all, making the product completely unusable.

Since receiving this faulty product, I have made several attempts to return and exchange it, with NO help.

1. The Bash App is useless for returns: There is no clear way to return the product on the app. 2. In-store staff cannot help: When I went in-store, the personnel said they can't process the return/exchange for this order. 3. Customer Service is rude and unhelpful: The Bash customer service support team has been extremely rude, dismissive, and unhelpful. They have offered no solution.

The return/exchange process is intentionally difficult and is far from being customer-centric. It feels like you make it impossible on purpose so customers just give up.

I am extremely disappointed. Bash is providing shocking customer service, and Amplify is selling low-quality, defective products.

At this point, I DO NOT want an exchange. I have lost all trust in both Bash and Amplify. I demand a FULL REFUND to be processed ASAP.

I advise all potential customers to think twice before ordering from Bash, especially Amplify products.

I expect a resolution and my refund within 48 hours.