Unprofessional, ********* Shopping Experience

I have had the most stressful, frustrating experience with Foschini (Bash online) I ordered products online, second item 50% off, since placing this order there has been issues upon issues, so cut a long story short apprently the courier service had returned my order back to Foschini distribution, Bash online cannot tell me where or why couldnt they just send the package back to me instead they chose to refund me without letting me know. Since Foschini is part of TFG and Bash online, it is no longer pleasant shopping with them, they feel giving a customer 20% discount voucher will make the problem go away, Foschini customer services is of the no help, in fact I dont know why they exist as they have not made any attempts to resolve this problem apparently due to me purchasing online, overall I am completely disgusted that Bash due to their mistake has made no attempts whatsoever to sort this out