Unprofessional and Disrespectful Conduct by Delivery Driver

Dear Customer Services,

I am writing to lodge a formal and urgent complaint regarding the conduct of the delivery driver assigned to deliver my Foschini/Bash parcel on 2 September 2026.

This incident is extremely concerning and has left my mother traumatized, distressed and deeply uncomfortable with the manner in which her parcel was handled.

The driver, identified in the delivery notification as Sdumo Muntu Shabane, arrived to deliver the parcel but refused to bring it to the door. He stated that it was not his job to deliver the parcel to the door. When questioned about this, he further stated, in his exact words, that “his legs are ****ed up.”

What is even more concerning, however, is that the driver then gave my parcel to a complete stranger who was walking along the road.

I did not authorise the driver to give my parcel to this individual. This person was not a member of my household, was not someone I had nominated to receive the parcel, and was simply a stranger walking on the road. I find this completely unacceptable.

A customer's parcel contains personal and potentially valuable goods, and the delivery driver has a responsibility to ensure that it is handed to the intended recipient or an appropriately authorised person. Handing a customer's parcel to an unidentified stranger is a serious breach of the expected delivery and security process.

I therefore require Foschini/Bash to urgently investigate:

What procedure does your delivery service have for verifying the identity of the person receiving a parcel? Was this parcel recorded as successfully delivered, and if so, who was recorded as the recipient? Is there photographic or electronic proof of delivery, and who does that proof indicate received the parcel? Please confirm the exact courier company/delivery service responsible for this delivery. Please confirm whether Sdumo Muntu Shabane is employed by that company or is a subcontracted driver. Please investigate the driver's refusal to bring the parcel to the door and the inappropriate language used towards my mother. Please explain what action will be taken against the driver and/or courier company following this incident. The vehicle registration was CD81PK, although I unfortunately cannot remember the final two characters with cer*****y. I am providing this information together with the driver's name and delivery notification to assist with your investigation.

This experience has been particularly distressing for my mother. We should not have to worry about whether a parcel ordered through Foschini/Bash will be handed to an unknown person in the street.

I expect this matter to be treated as a serious delivery and customer-security complaint, not simply as a complaint about poor customer service.

Please provide me with a complaint/reference number and a written response outlining the outcome of your investigation and the corrective action that will be taken.

I look forward to your urgent response.

I may be contacted via email ***

Kind regards, Adelle.