****ty return process and disregard of customer time

Logged a return request on their tedious BASH app for an item that is solely return via Bash returns. Was promised a delivery date, supported by an sms, email and tracking number that all confirmed a delivery for the 18 Feb.

Took time away from work to ensure that I am home for the delivery... Only to receive an sms at 16:20 stating that delivery has failed due to customer unavailability - which it disgustingly untrue considering the lengths I went to ensure availability.

Have received another message today confirming delivery for today and I once again stayed at home. However when trying to call their *** listed customer service number and *** these just ring and drop. Sent a Whatsapp to their WhatsApp line which was just as useless.

It is sooo easy to buy an item on the Bash app that this return experience has to be the most painful and costs (hours away from work and no contact from Bash and TFG). The listed "Help" web and app services have limited functionality and options, dragging the customer to an unpleasant cycle of waiting and hoping on false promises.

Can someone please give me an actual date, time and driver details for my collection (COL1T***5). I am willing to drop it off somewhere (maybe your stores) for collection.. however this option was not available when registering the return.

HORRIBLE EXPERIENCE!!!!! Totally Shameful waste and disregard of my time.