This is totally unacceptable!!!

I am extremely disappointed with the level of service I have received regarding my recent Bash online order.

On 11 March 2026, I logged a complaint on this platform about receiving incorrect items in my order. To date, I am still waiting for a manager from the Bash department to contact me regarding a resolution. The lack of follow-up and urgency in addressing this matter is completely unacceptable.

Unfortunately, this is not the first time I have received incorrect items from Bash. As a loyal TFG customer for over 15 years, I find this repeated issue extremely frustrating and disappointing. I rely on online shopping due to a health condition and for the convenience it provides. However, based on my experience, it seems that Bash/TFG does not take these concerns seriously.

Despite explaining that I urgently needed the item, there was no effort made to assist beyond simply repeating the return policy. No attempt was made to go the extra mile to resolve the situation. As a result, I had to spend my own time and fuel traveling to the store to exchange the item, which caused significant inconvenience.

Errors in order packing appear to be a recurring issue, and I strongly believe that Bash needs to review and improve its procedures to prevent customers from repeatedly experiencing the same problem. I cannot imagine how many other customers may have faced similar situations.

After experiencing this issue multiple times, I have reached a point where I am no longer willing to continue using Bash’s online service. Based on my experience, I cannot recommend the platform, and I sincerely hope the company takes steps to improve its processes and customer service going forward.