TFG/BASH ONLINE ARE ROGUES

The call centre don't know how to assist a customer. TFG / BASH online is pathetic! I had an outstanding balance of R2100. On 7 August 2023 at 8:10pm I purchased for R3729.80. At the same time I paid R3000 to the account. On the 9 August 2023 I tried to do another purchase and it kept giving me an error. Eventually on the 10 August at 8:15 I called the online service department I sat on the line from then till 9:50 for dumb idiots who cannot assist me.

I was meant to have a balance to buy for around R9000. They tell me i got a balance to purchase for only R5297. When I'm asking why every single person telling me they can't see they don't have access. I eventually asked for a manager than the guy says cause I have been billed twice on my account for items. I asked so who's fault is that and how will it be rectified. They said they don't know and I need to go to customer service AGAIN!

I asked for the manager but apparently the managers are very busy and cannot entertain my call.

Who the flip is going to give me answers and return my airtime. I wasted R150 on this call. Who going to sort this mess out that the online team did?