TFG Account Activated but No Card, No ***, No ***, and Now Blocked

My TFG account was activated in August 2026. I received credit and insurance documentation confirming approval, but I have never received a physical card, virtual card details, ***, or monthly statements. I am unable to access the account through the Bash app because it requires card information that was never provided. After escalating the issue to customer service, I received an SMS that the account has been blocked. I am therefore unable to access or monitor a credit facility that exists in my name despite repeated attempts to obtain assistance.