Terrible service and lack of urgency on customer queries

I have had a very bad experience with Bash and I do not see myself purchasing anything online ever again.

Tell me why am I begging for my refund which you guys claim you have processed on the 29th of December. It's the 19th of January today and I am yet to receive my refund. I was made to request bank statements which the bank has charged me R204 for...4 days after I sent the statement I was asked to send other statements, meaning I had to request for another bank statement since the free bank statements are not up to the date you guys wanted to see. Tell me why is your staff treating my query as if I'm just one of those who are trying their luck to de***** your company.

There is nothing as annoying as going back and forth on emails with people who are not helpful at all.

Such *********** bunch of people.

I still want my refund and would appreciate it if this matter can be dealt with urgency!!!!!