Terrible E-Commerce Operator!

Logging a return on the App is not user-friendly at all. Once I'd logged the return and captured all of the product details of the items I'm returning as well as the return address, I was contacted via email to log all the same information again. The agent advised that once the return had been logged (again), he'd confirm same with me and include a reference number. I never received any confirmation, I just received a phone call out of the blue from a courier who was at my collection address to pick up the return. I wasn't at my collection address at the time, and the driver said that someone would be in touch to reschedule (I told him no one had scheduled the first collection - BASH hadn't even confirmed my return!).

I queried the above with the email line more than once, and every time the questions I'd posed are never answered and the information shared not what I'd requested.

Their competitors online shopping and returns experience is a hundred times better.