Terrible courier and no feedbacks from Bash

Ordered multiple items via bash. Needed to return 3 items ..if bought supplier shows as bash online u can not return to a store but via their online platform only . Worse service ever . Courier rocks up at your premises with no prior warning no sms wa email anything advising someone will collect on that specific day . I was at work when they came . Told them wed is in order .they never pitched...9 emails to Bash to get them to collect again ..again no prior arrnagement Made ..no updates from bash to advise if items were received no feedback on how long refund will take . You as the client have to send follow ip emails . He client care email people dont even have direct numbers for their courier company Ram so how must a client get assistance . Considering @TFG group is closing so many stores and @BASH is their only profit perhaps try using a more professional courier company . Even my shein returns were better handled than this . Regular updates every step of the way. Take a lesson from takealot you can reschedule ur delivery with a click if u not available constant updates and you can track it Your brand is struggling because od this courier company . In today's AI world do you not know how to automate updates ?