So called customer centric company

I was attempting to purchase items on the exact website but kept getting kicked off, loading pages on the payment screen with the result that the items are no longer available. The APP kept saying I did not have enough funds which was incorrect.

Apon calling the TFG Team I was advised that the purchase went through however was declined due to stock (keep in mind I received no order number)

I was then referred to the Bash Support team who told me they have no confirmation of the order and I require a statement from the TFG customer service team for them to process the refund back to my account which could take 1-10 working day as per Thembi.

Now please explain to me how there is no connection between the two and the customer now needs to make contact and request the information?

The credit it now hanging somewhere, I unable to redo the order as I need to wait until the funds clear and all they can say is “

We appreciate your speedy response to our message! As a customer-centric company, we always strive to provide the best possible experience for our customer’s and it is disheartening to hear when we fall short on that goal. We are sorry to hear about the issue with your recent purchase, as we take customer satisfaction seriously and we want to ensure that your concerns are addressed properly. As your request for inconvenience caused to yourself falls outside of the scope within our department as your query relates to an online purchase, we are obliged to refer you to contact our team of experts who are readily available and will be able to help answer any questions you may have. The specialized team may be contacted on ***or via email at *** for further assistance and feedback.

Please relook at this matter as I firmly believe that this could of been handled better. compensate my R400.00 so I can go into a store and purchase the items