Refund

I placed an order in December, but unfortunately, when I went to collect it, I discovered that it was received in a damaged condition, making it impossible for me to accept. Consequently, the item was returned to the warehouse on December 16th, at which point I was informed that a refund would be processed within 1-10 working days. Despite patiently awaiting communication regarding the refund, I have not received any updates since the order was returned. Given that it is now January, I decided to proactively give them a call to inquire about the status of my refund. During the call, they assured me that the refund would be issued and even offered a voucher as compensation for the inconvenience caused. However, even after waiting through the entire month of January, I have yet to receive the refund or any further information regarding the promised voucher. Today, I reached out to them again and was informed to wait an additional 10 working days to receive the refund, as well as to receive an update on the voucher. As a loyal customer, it is disheartening to experience such subpar service from a company that I previously supported.