Really now

I am having a major issue with Bash. I placed an order on Dec 2nd 2024 and the courier has already canceled collecting as they've tried thrice to collect and nothing was handed over to them. I went as far as calling the store to hear and was told they've never received my order. The lady in store has been trying to sort it as have I and no one can get through to them. Apparently they are unavailable to take calls until further notice. A big company with tons of online orders and tons of issues I'm sure, decides to NOT help their customers during the festive season!