KO
KAMIELA O
1 reviews | Active since Dec 2019
07 Aug 2023, 08:44
Pure disgust
I bought a pair of jeans online and went to collect it yesterday but when I got home and opened the package I was shocked and noticed that this jean was worn or just really dirt from all the fitting and even found a puma pants tag in the pocket. Seriously is this the service that I’m gonna be subject to now when I purchase from Bash online? Clearly whoever picks and packs the parcel Are either just lazy or blind. This is the second bad experience with Bash now. I have pictures
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KAMIELA O's updateReviewer Update
08 Aug 2023, 11:45Good day
ticket CS-***
I want someone to contact me regarding a complaint that I lodged and I am not happy with the response I got. It’s the 2nd incident with Bash within 2 weeks. Cameron responded and geez no sorry/apology regarding the dirty pants I got. Again policies nonsense. Firstly there’s no exchange via courier then I’m told I can log a return or refund via courier, it seems like Bash staff don’t know policies. Your staff have no customer service and I’m just told take it back and clearly to hell with me as a customer but yet the query was closed and resolved without any proper feedback.
I want this resolved and I don’t want an amateur to contact me. I will not leave it like this.
ticket CS-***
I want someone to contact me regarding a complaint that I lodged and I am not happy with the response I got. It’s the 2nd incident with Bash within 2 weeks. Cameron responded and geez no sorry/apology regarding the dirty pants I got. Again policies nonsense. Firstly there’s no exchange via courier then I’m told I can log a return or refund via courier, it seems like Bash staff don’t know policies. Your staff have no customer service and I’m just told take it back and clearly to hell with me as a customer but yet the query was closed and resolved without any proper feedback.
I want this resolved and I don’t want an amateur to contact me. I will not leave it like this.
KO
KAMIELA O's update08 Aug 2023, 11:45
Reviewer Update
Good day
ticket CS-***
I want someone to contact me regarding a complaint that I lodged and I am not happy with the response I got. It’s the 2nd incident with Bash within 2 weeks. Cameron responded and geez no sorry/apology regarding the dirty pants I got. Again policies nonsense. Firstly there’s no exchange via courier then I’m told I can log a return or refund via courier, it seems like Bash staff don’t know policies. Your staff have no customer service and I’m just told take it back and clearly to hell with me as a customer but yet the query was closed and resolved without any proper feedback.
I want this resolved and I don’t want an amateur to contact me. I will not leave it like this.
ticket CS-***
I want someone to contact me regarding a complaint that I lodged and I am not happy with the response I got. It’s the 2nd incident with Bash within 2 weeks. Cameron responded and geez no sorry/apology regarding the dirty pants I got. Again policies nonsense. Firstly there’s no exchange via courier then I’m told I can log a return or refund via courier, it seems like Bash staff don’t know policies. Your staff have no customer service and I’m just told take it back and clearly to hell with me as a customer but yet the query was closed and resolved without any proper feedback.
I want this resolved and I don’t want an amateur to contact me. I will not leave it like this.