Premium Prices, Substandard Service: The Bash/TFG Experience

I am appalled by the service journey following my purchase of Le Creuset mugs from @home via Bash. These are expensive, premium items, yet the service I have received is anything but premium. The items arrived damaged (an engagement gift, no less), and what followed was a comedy of errors.The courier reassigned the collection twice, failing to fulfill their basic duties. When I followed up to express my valid frustration, the agent (Thokozile) decided to lecture me on my "tone" and "behavior." For an agent to speak to a paying customer this way especially when I am paying for high-end luxury goods is incredibly condescending and unprofessional. Instead of taking accountability for the broken items and the failed couriers, Bash chose to "police" my reaction to their incompetence. As the customer, I have every right to be angry when the service I am paying for is non-existent. I am now forced to physically go to the store to resolve a mess that Bash and their couriers created. I am a TFG account holder, and I expect to be treated with respect. My money is good enough for these expensive mugs, but apparently, my frustration isn't "polite" enough for their support staff. Unacceptable.