Poor service TFG

I made my electronic payment using Bash on 30th November 2024. On 2nd December, I received a call stating that my account was in arrears. I informed the agent that I had already made the payment, and she assured me it would clear within 72 hours.

To my surprise, when I checked my account status on WhatsApp, it still showed that I was in arrears. Following this, I began receiving multiple phone calls, emails, and SMS notifications about the outstanding balance.

I immediately sent an email to TFG Money Electronic Payments | Debtors Admin on 3rd December, attaching my bank statement and the card details I used for the payment, requesting confirmation of my payment and an update on my account status.

To date, I have received no feedback or resolution on this matter. The lack of communication and delayed response are disappointing, especially when I have provided all the necessary proof.

I hope this issue is addressed urgently, as this experience has been both frustrating and time-consuming.