Poor service and *****

I bought pots at @home Waterfall Mall in Rustenburg on the 24 September, I was told that they don't have stock and will purchase through their online store and the pots were on special which was ending the following day. I waited for delivery which never came. On the 3rd of October I went on their app to track the order, to my surprise it was booked as delivered, with my name spelled incorrectly even. I emailed Bash and called @home store in bought from, nothing happened as I keep getting the same email everyday saying they are WAITING for their courier. This is a bad service and I have paid a lot of my money