Poor service

I am writing to formally complain about the handling of my recent delivery.

I received both email and SMS notifications confirming that my package would be delivered. However, the driver did not arrive, and the delivery status was later updated to “delivery failed” without any actual delivery attempt being made. I personally spoke to the driver, who confirmed that the delivery would take place the following day. Unfortunately, this did not happen.

This parcel contains a cellphone intended as a birthday gift, and due to this failure, I will not receive it in time. This situation has caused significant inconvenience and disappointment.

In addition, when I contacted your customer service line, the experience was highly unprofessional. The representative who answered did not greet me or communicate properly. Instead, I could hear them recording voice notes on a personal phone while I remained on the line, which is unacceptable customer service behavior