Poor Service!

On the 14th of March I ordered a Tempo Watch on Bash through American Swiss, and I received the Watch …

Upon receiving the watch I realised that the watch is inaccurate and its information provided does not aligned with that of my phone. I then proceeded to take the watch back on the 26th of March whereby I was told that the manager is not present and that I ought to return later or the next day. I opted to return the next day which was the 27th of March.

The manager then notified me that they will not be able to process a refund for me as the watch does not have an out-of-box policy. Upon referring her to the policy printed onto the tax invoice I presented to them, she argued that the policy on Bash differs from their store policy and that that is the policy they follow. I then proceed to request for the store policy of which I found to be similar to the one on the tax invoice of which I then bought it up to her.

However she still insisted that they would not be able to process the refund and that what she could do for me is to return the watch to the third party being Tempo for them to check for any fault and only once they have checked the watch and they approve the refund on their side will she be able to process the refund. However this did not make sense to me considering that I have explicitly said that the watch is in a good working condition and with no fault whatsoever.

I have thus left the watch at the store as advices by the manager, however I would to escalate this matter as I believe that due process was/is not being followed as outline both on Bash’s and American Swiss’s return policy as both policies clearly state that “you may return the goods within 30 days of the date you bought them and that the goods must be in the original condition and packaging and must still have the price ticket attached.”

I have since then drafted an email to the Bash customer service and I have still not been assisted, my request has even been marked has solved though no one has gotten in contact with me to actually resolve the issue. Upon calling to enquire I’m told that they are still going to call me . I have been waiting for this call for about whole month now with no communication from Bash, American Swiss.

This is extremely frustrating and very disappointing to see such poor service and no communication whatsoever.