Poor planning terrible customer service

If I could I would rate this company NEGATIVE ZERO!! Given the current season you would expect them to plan for the season instead it’s one excuse after another from their *********** courier. An order was placed on the 2nd of December it is the 11th now, you would think they would communicate and update us but NO! Not Bash, you have to call them to find out where the order is. They rerouted the package on the 6th then Promised to deliver on the 9th. You would think there would be communication on the 9th!! Nothing! Silence! If you value your peace of mind DO NOT order from bash! I couldn’t even get my birthday gift on time no thanks to their poor service. What is going on with your logistics and dispatch team!? For such a big company I’m very furious and disappointed to say the least