Poor management of credit funds

Bash really need to address the issue of missing credit with no reference given to customers

When the app fails to process and order credit is taken for non order process

When you call the call centre in concern for missing credit the say in 72 hours you’re credit will reflect

All this with no notification of failed order no reference or acknowledgement pertaining to funds taken to be returned

Further more 72 hours for your credit to be given back to you is absurd

It’s really poor that I customer wants to purchase tries to purchase due to failure of the app

Credit gets taken with no reference customers stress that credit has been ****** / missing call in to complain and get told don’t worry within 72 hours you ll get it back

It’s a terrible system it lacks accountability and even worse is cause for concern for customers not knowing where their money/ credit has gone