Poor Customer Service

On the 26th November, I made an online purchase for my daughter's Christmas clothes. I bought those clothes on the Black Friday promo. On the day when I was supposed to receive my order.The driver delivered my parcel to the wrong address. I inquired about my order & was told or accused that I had received my parcel & I even signed for it. It was back & forth emailing trying to explain myself I had not received anything.

It took them a week to trace my order, then they confirmed the clothes were delivered to the wrong address. Meaning I will not be able to get them back.

I have asked for my refund & at least to get a discount on my next purchase since some of the clothes are back at their normal price. I have been ignored , I have only received half of my refund.

Next week its Christmas up until now my child does not have Christmas clothes .