Poor Customer Service

I ordered an engagement ring online and I was notified that the ring would be delivered in 3-5 working days. I patiently waited for the arrival of the ring but on day 5 I get and email that the order was cancelled. So I proceeded to ask why the order was cancelled and provided the request details for the refund. I got no response, I then followed up to find that the person who sent me the email is now on leave so I contacted the advised representative and was provided with a refund receipt (which is still not reflecting in my account) but no explanation as to why. This morning I go onto the website and the same ring I attempted to purchase is still available. If an explanation as to why it was cancelled was provided perhaps we could have changed the shipping address instead of cancelling I would not have minded waiting a few extra days.

Its not easy finding an engagement ring and when I finally found one that I like I received poor customer service. This is the first time using their services and it was a horrible first time experience.