Parcel delivered to someone else

Be VERY careful when requesting delivery of any item through TFG (Bash). The experience I've just encountered has been absolutely ATTROCIOUS, SUB-STANDARD, NEGLIGENT and downright SHOCKING!

I ordered an item from Foschini and requested delivery to my work address. I work for an extremely large company with approx 5000 people in the building, all from different departments.

I received an sms stating that my parcel would be delivered on 5 December 2023 and during the course of the day received an email stating my parcel had been delivered - of which I'd received nothing!!!!

After work I went into foschini cape gate and explained the scenario and they contacted BASH. Apparently the parcel had been handed to someone else because of "shift change". We don't work shifts!!!

The onus was left on me to find this person who could've worked in any department and bern one of 5000 others! I eventually found the person but complained about the service of the delivery. I never got a call to inform me they were on their way or even there, waiting. The attitude of the driver was totally non chalant and he couldn't give a damn about his conduct. In fact he didn't even apologize.

I feel that some sort of consession should have been made and that either the driver,cthe courier company or foschini should hold the responsibility of the package.

Ive been given the run around for almost 3 weeks and still have no answer.

I am closing my foschini account at the end of this month and will never deal with TFG again !