OWING ME ALMOST R3000 REFUND & INSIST THAT ALL IS PAID!!!

If I could,I would give this a minus rating. Their Returns process is appalling & an absolute NIGHTMARE! (Which is why they are always too quick to insist that the customer should Return goods to their brick & mortar stores. Since my Order consisted of Items from different TFG Brands,I was NOT gonna waste my time running around from store to store,mall to mall to return goods,& therefore opted for their free collection option instead - BEEEG MISTAKE!!!). Their Couriers show up unannounced,without setting up a collection date/time,without any Collection Ref. Number/s,& have NO CLUE what/how many Orders/Parcels they have been sent to collect. As a result,EVERYTHING goes completely *****y! I returned an Order consisting of 18 pairs of pants in December,having kept only 2,& returning the remaining 18,which were all unsuitable. (I have Collection Ref. Numbers for EVERY PARCEL RETURNED,& some pics as well). I was Refunded for 6 of those pants. Then waited for a month & didn't received the Balance of my Refund,to the amount of R5169.10. After WASTING HOURS ON THE PHONE,& MONEY ON PHONE CALLS,dealing with 1 person after another,having to keep explaining things from scratch,week after week,I finally received a lump-sum Refund for the amount of R2441.15 a week ago,& am now told that ALL OUTSTANDING BALANCE HAS BEEN PAID IN FULL. ***THAT IS NOT CORRECT!! - THEY STILL OWE ME R2727.95 THAT IS UNACCOUNTED FOR!!!*** Each Item is usually Refunded individually,so it's easy to narrow down exactly which Items from the Order have been refunded. Whoever processed this last lump-sum Refund of R2441.15,made a gigantic mistake. They simply started with the figure of R5169.10,deducted the Refunds that were already issued (counting them a 2nd time,when they were actually only paid out once),came up with the amount of R2441.15,put that into my Account,& called it a day (not taking into consideration the Total Cost of the Order into their calculations). They therefore have counted the previous Refunds twice,when they were actually only paid out once,hence leaving R2727.95 (the exact amount of the previously paid out ONCE ONLY Refunds) unaccounted for! THEY NOW INSIST EVERYTHING HAS BEEN REFUNDED IN FULL & WON'T HEAR OTHERWISE!!! NO MATTER WHAT THEIR FLAWED SYSTEM TELLS THEM,THEY ARE STILL OWING ME R2727.95. They don't have to take my word for it,all they have to do is do the math. THE FIGURES DON'T LIE. I have insisted on a call back from a supervisor. Last communication said they tried to call me,but got voice-mail instead . . . I AM NOT PREPARED TO WRITE OF OVER R2700 AS A MATTER OF SOMEBODY'S *********** MISTAKE & BAD CALCULATIONS - I AM PREPARED TO TAKE LEGAL ACTION IF NECESSARY!!! I WANT THE BALANCE OF MY REFUND OF R2727.95. These people need to take a serious lesson from Takealot & Superbalist - All Returns are logged online,customer chooses which Items to return,& is immediately issued with a Return Reference Number & Collection Date. Very rarely,if at all,are there any serious issues as THIS! That's the last time I shop at BASH Online,after this miserable fiasco. They are pathetic,when it comes to Returns/Refunds. THEY NEED TO SORT OUT THIS MESS IMMEDIATELY & PAY ME THE REST OF MY MONEY!!!