Online Purchase Nightmare

On the 2nd of March 2024 (Saturday) I purchased a refurbished cellphone through Foschini online platform(Bash) and the parcel was delivered to my home address in Ladysmith by RAM on Thursday and all was well then the next day as I was about to place screen protector and buy cover the phone on Friday it started showing crack and I reported the matter to Foschini Ladysmith then they called Foschini Gateway Shopping Centre where item was collected. I also contacted Bash support team through email and call but I am being sent from pillar to post without company getting courier company Ram to come collect the phone, so they can conduct proper investigation on the matter which I am willing to fully corporate in whatever they will require me to even willing to write affidavit at Ladysmith police station because I did not do anything or I am not aware of anything that I could have done to damage the product.

I would like to get refund for the faulty product that I have received which was last checked 1st of January 2024 according to sticker on the box. Please intervene in any way you can because I believe the more they keep delaying the process to make ot more difficult or more harder for me to get the help I really need. I really worked hard to get this phone but the dream of having my own proper phone was shattered when I was realised what going on and no party willing to further assist me on this matter.