No Response & Delayed Refund – Bash Order B***6-01

I am extremely disappointed with the service I have received from Bash.

I placed an order (B***6-01) and selected collection at Sportscene Pietermaritzburg (Church Street). However, the system reflected the collection location as Church Street, Pretoria instead.

I immediately contacted support to raise the issue, but I was informed that the pickup location could not be changed.

The parcel has been ready for collection since the 25th and has now exceeded the 8-day collection period. According to Bash’s own policy, the parcel should have been returned and refunded by now.

I have since sent follow-up emails requesting confirmation of the return and refund, but I have received no response at all.

This is unacceptable: • The issue was caused by an incorrect store location • I could not collect the parcel due to this error • The refund process has not been communicated • My emails are being ignored

I urgently need this refund in order to place a new order at the correct store.

I request: • Immediate confirmation that the parcel has been returned • A clear timeline for my refund • Proper communication from Bash support

I hope this matter will now be treated with urgency.