No order and no refund

I placed a Black Friday order with Bash in 2023 and had no issues. However, my experience for Black Friday 2024 has been a complete disaster. Here's the timeline:

7 Dec: Received an email about a delivery delay. 9 Dec: Got an email asking me to rate my order—an order that hadn’t even arrived. 10 Dec: Another delivery delay notification. 11 Dec: Email saying my order was canceled, a refund would be processed, and a 10% discount voucher offered for a future purchase. It was presumptuous to assume I’d want to shop with them again after this mess. 13 Dec: Another delivery delay email. 14 Dec: Email saying my order is on its way. 18 Dec: Notification at 9:34 AM that the parcel was out for delivery. Later, at 5:20 PM, RAM Couriers (another inefficient company) claimed they couldn’t deliver due to an incomplete address—one I have no idea how they generated. This chaotic experience has been infuriating. TFG Group has failed miserably at online retail, causing unnecessary bank fees, wasting my time, and leaving me with neither the product nor the refund they promised. I demand my money back immediately.