No more BASH for me!

I ordered several items from BASH, received the cheapest of 8 items first and then received what was reflected on their webpage as delivery completed for the 7 items outstanding. However, I received a package that my husband signed for, and when I opened it, there was only 1 item that I, did not order. I reported it to the couriers immediately who referred me to BASH, who I contacted on the same day. What I found is that the customer care department answer you as if it is AI communicating to you! Never really trying to solve the problem. My order was delivered to another party in Lady Brand, I received her one item and she my 7 items at a value of R3,154.82. I had to inform them of the paperwork that were mistakenly placed on my order to her and hers to me. I had to contact the other party and provided BASH with the information. They keep on sending messages that they will fetch the item from me and then refund me for it! All I want is what I ordered but I am ignored to a point, of considering to report them to POPIA as my private information was leaked to another party and hers to me and the Consumer Protection board as I am not getting what I ordered, I DID NOT ask for a refund. What a first, awful, online shopping experience @ BASH!