No delivery and inconvenience.

I placed my order on the 3rd of December, today is the 11th of December and my parcel has still not been delivered. I am unable to contact Bash. I have sent countless emails and I am not receiving any assistance just ticket/ref numbers. The upsetting part is that my order is scheduled to be delivered to my work address and I am closing for the December holidays I am unable to talk to anyone to even change my delivery address for when they eventually deliver my parcel—high inconvenience.

The first excuse was that due to the taxi strike in Durban last week, orders were going to be delayed. That strike ended days ago and today the excuse is there are high volumes from black Friday. Keep in mind that the above communication is automated messages. Surely such a big company is meant to be well-equipped and prepared for Black Friday sales. The mere fact that I am unable to talk to anyone is frustrating, they have customer care but are unable to solve problems. Highly irrate.