Money ****** from Credit

Went to purchase off of Bash online. Tried doing a split payment as we only had R500 on the TFG card and the item was more. The transaction failed and then said we don’t have any credit available when we tried again. Phoned customer care and then was told we have to call another Bash number. Called that and got a rude woman saying customer care must stop putting calls through to her as she can’t reverse the transaction. We must wait 72 hours for the system to reverse it or call customer care back as they can do it immediately. Called customer care back and they said they won’t do it. Tried speaking to a manager of which the manager did not want to talk to us. Just gave us the same number we called who told us to call customer care!

In essence our money is not with us, so it has been ******! Where are the days where you go above and beyond to help the customer? The service levels have gone down completely and this is disgusting! They must be happy to lose a sale!

More like customer DON’T care!

We shouldn’t stand for this bad service any longer! Not again is NOW! I don’t want to hear any bulls**t about 72 hours! Change your systems not your customers! Hire decent staff!