Missing parcel

I ordered 2 items on the 28th November 2025 on Bash for delivery at Totalsports Fourways Mall. I received an SMS that my order is ready for collection on the 1st December. I went to collect on Wednesday the 3rd December only to find one item is in store. The other item was nowhere to be found. Yet it indicated on the bash app that my order is there. The manager tried to call the courier company and they couldn’t reach the driver to find out where my order was. So I left the store and the manager said he would call me if he finds out anything. Whilst I am all for AI and technology, I do believe it causes massive frustrations when one can not speak to anyone other than a Bot to find out what the heck is going on. I was unable to call bash as there is no number to do so. I eventually emailed customer care only for them to respond and tell me they will investigate. To date, no further response. When calling RAM courier, (which I eventually had to figure out was the courier) they told me that the order is not in store yet and that they will ensure it’s there on Friday the 5th. I tried calling again on Friday to ensure it is done and I was on hold for 15min with no answer. When tracking the parcel on their site it tells me there is no record of my parcel. I then received another SMS to say it is in store. Here I go back to the store today, the 7th Dec only to hear my order is not there yet. This is horrible service, from everyone. One can not speak to anyone from bash other than Bots and email. And then you are at the mercy of them to actually contact you back. RAM doesn’t take your calls, and the store has no idea what to say to me. This is MY hard earned money that is now just gone! When trying to log a refund you are faced with yet another Bot. Disgusting service, and the last time I will ever use BASH again. I truly hope I can get my money back though.. this was a special gift - now gone 😞😞