Missing order

I so upset it's been more than 5 working days I ordered from bash. When I check my status it says the order has been cancelled however I was never informed. I than spoke to consultants via chat box and sent countless emails however I am been given the go around. I don't know when I will get my parcel if it's still coming or when my refund will kick in. Terrible service and utterly frustrating. Order number order number AAAB***