MISSING ITEM AND TERREBLE SERVICE!!!!!

I ORDERD ON THE 27TH OF NOVEMBER WHICH IS LAST WEEK AND I RECEIVED MY FIRST ORDER ON THE 30TH OF NOVEMBER AND ON MONDAY I RECEIVED MY SECOND ORDER BUT THE WAS AN ITEM MISSING WHICH IS MY SANDALS AND WHEN I CALLED RAM COURIER GUY I WAS TOLD THAT THEY WERE NOT GIVEN ANY SANDALS I MUST CONTACT BASH WHICH I DID EVEN SENT THEM EMAILS THEY KEEP ON TELLING ME THAT THEY ARE STILL GATHERING INFORMATION MY MATTER IS BEING ' ESCALATED "..THEIR AGENTS ARE SO DAMN RUDE AND THE SERVICE IS HORRIBLE I AM SO DISAPPOINTED..